Arab Water Works: Paying Your Bill, Contact Info, and Service Details

This guide provides comprehensive information about Arab Water Works, covering everything from bill payment to understanding your water service. Whether you’re a new resident or simply need a quick answer, you’ll find it here.

Table of Contents

Managing Your Arab Water Works Account

Arab Water Works has served the Arab community since 1892, providing water to approximately 34,800 residents using a combination of water from Lake Guntersville and a local well. This likely allows them to maintain a consistent water supply. This section helps you manage your account effectively.

Paying Your Water Bill

Arab Water Works offers several convenient payment options:

Online: The primary online portal is PayUB (aww.payub.com/Login). This platform likely offers features like automatic payments, billing history access, and account management. Nexbillpay (new.nexbillpay.net/arabwater) is also available but may have a small convenience fee.
By Phone: The automated phone system (256-586-3159) is available 24/7. This number also serves as the emergency contact line. For billing inquiries, calling during business hours may be preferable.
By Mail: Mail a check or money order with your 7-digit account number to: Arab Water Works, PO Box 278, Arab, AL 35016. Allow sufficient time for mail processing, typically one to two weeks.
In Person: Visit the Arab Water Works office at 526 Cullman Road, Arab, AL 35016. Office hours are Monday through Friday, 7:30 AM to 4:00 PM. Cash, checks, money orders, and credit/debit cards are likely accepted.

Online Bill Pay: A Step-by-Step Guide

Choose Your Portal: Go to PayUB (aww.payub.com/Login) or Nexbillpay (new.nexbillpay.net/arabwater).
Access Your Account: Log in or create a new account. Have your account number ready.
Select Payment Method: Choose your preferred payment type (debit card, credit card, or bank account).
Review and Confirm: Double-check all details before submitting your payment.

Contacting Arab Water Works

Need to get in touch with Arab Water Works? Here’s how:

Phone: 256-586-3159 (This line serves as both the main contact and the 24/7 emergency number.)
Online Portal: aww.payub.com (Manage your account, view billing history, and make payments.)
In Person: 526 Cullman Road, Arab, AL 35016 (Office hours are Monday – Friday, 7:30 AM – 4:00 PM.)

Additional Information

Starting or Stopping Service

For starting or stopping service, contact Arab Water Works directly by phone or in person. While online forms may not be currently available, processing typically takes a couple of business days.

Water Quality

Arab Water Works publishes annual Consumer Confidence Water Quality Reports. Contact them to request a copy of the latest report. Independent reviews and ongoing research can also provide more information, but may not cover every aspect of water quality testing.

FAQs

Incorrect Bill? Contact Arab Water Works directly to investigate any discrepancies.
After-Hours Leaks? Call 256-586-3159 for emergencies, including leaks.
Lost Account Number? It’s printed on your water bill. If you can’t find it, contact Arab Water Works.

Other Utility Services in Arab

This guide will eventually include information on other utilities in Arab (garbage, sewer, electricity).

Tips and Important Reminders

Due Dates: Bills are generally due by the 28th of each month.
Late Fees: Expect a late fee, likely around 10%, if you miss the due date.
Service Disconnection: Non-payment for 30 days or more could result in service disconnection. Re-connection likely involves extra fees.
Automatic Payments: Consider setting up automatic payments through PayUB to avoid late fees.
Payment Assistance: Inquire about potential assistance programs if you are having trouble paying your bill.
Paperless Billing: Contact customer service to enroll in paperless billing.

Contact Method	Details
Phone	256-586-3159 (Main & 24/7 Emergency)
Online Portal	aww.payub.com
Office Address	526 Cullman Road, Arab, AL 35016
Office Hours	Monday – Friday, 7:30 AM – 4:00 PM

This information is based on the best available data and is subject to change. Always contact Arab Water Works directly for the most up-to-date information.

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